Refund Policy: NSSB Nagaland

At NSSB Nagaland, we strive to provide the best user experience and ensure fair and transparent practices. We understand that occasionally, payment failures may occur during the exam registration process. In such cases, we are committed to resolving the issue promptly and facilitating a refund. Please review our refund policy outlined below:

  1. Eligibility for Refund:
    1. Refunds are applicable only for failed payments made on
    2. The refund will be initiated at the discretion of the website’s administration.
    3. To be eligible for a refund, users must have completed the payment process but encountered a technical failure or other issues resulting in payment failure.
    4. Payments made through unauthorized means or fraudulent activities will not be eligible for a refund.
  2. Refund Process:
    1. Upon encountering a failed payment, users are required to contact our customer support team by submitting a refund request.
    2. Refund requests should include the following details: user’s name, transaction ID, email address, and a description of the payment failure issue encountered.
    3. Our customer support team will review the request and verify the failed payment within 3-4 business days.
    4. If the failed payment is confirmed, the refund will be initiated by the admin within 3-4 business days of the verification.
  3. Refund Method:
    1. Refunds will be issued using the same payment method originally used for the transaction or NEFT.
    2. If the original payment method is unavailable or invalid, our customer support team will work with the user to identify an alternative refund method.
  4. Refund Amount:
    1. The refund amount will be equal to the original payment made by the user for the failed transaction.
    2. Additional charges, such as transaction fees or bank charges, incurred during the original payment process, may not be included in the refund.
  5. Communication:
    1. Users will be notified via email regarding the status of their refund request.
    2. In case of any discrepancies or further information required, our customer support team may contact the user via the provided email address.
  6. Contact Information: For any queries or assistance regarding refunds or the refund policy, users can reach out to our customer support team at

Please note that this refund policy is subject to change at the discretion of the website’s administration. Users are advised to review the policy periodically for any updates or modifications.

Last updated: 19/05/2023

NSSB Nagaland reserves the right to interpret and make final decisions regarding any refund requests or disputes.